Max Saber, DHA, MSHI
Systems Engineer & Adjunct Professor of Healthcare Business
Education
Academia
- Developed 7 undergraduate, Master's, and Doctoral level courses in the areas of healthcare business, health informatics, data analysis and visualization, and statistical research methods,
- Regularly evaluated assignment and course level assessment data in a year-over-year approach to ensure continued student success in meeting course outcomes and objectives,
- Utilized a hands-on approach in all courses by integrating real-world tools such as, SPSS, Tableau, and SAS, as key course learning elements and objectives.
- Developed and delivered a course titled 'Managing Healthcare Information Systems' as a core, required course in the Master of Healthcare Administration program with an average enrollment of 30 students per semester.
Research
Industry
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- During the acquisition and merger of the New England School of Acupuncture, lead the clinical and technological transition to a newly renovated $1m treatment center and specialty Chinese Herbal Medicine Dispensary
- Directed the procurement of UnifiedPractice, a SaaS based acupuncture practice management and EMR system
- Implemented axiUm Ascend, an academic-focused SaaS based dental practice management and EMR system, designed to advance student self and peer evaluation and align with best practice assessment strategies; found a >50% reduction in administrative overhead in student evaluation management
- Implemented eClinicalWorks cloud EMR for MassMedline, a Massachusetts state funded program under the Executive Office of Elder Affairs and operating within the University
- Executed the technical implementation of Cayuse IRB Protocol Management System to streamline the IRB submission, review, and approval processes for student and faculty research conducted at the University
- Manage 7 niche electronic medical record systems operating in both live and simulated clinical environments
- Authors all clinical and administrative training materials and documentation for EMR system implementation providing a consistent user experience during their onboarding
- Provide “at-the-elbow” technical support to application end-users in an office and healthcare setting
- Regularly manages multi-functional project teams consisting of other engineers and security analysts, programmers/developers, and end-users for the implementation of new business applications
- Coordinate discussions with department and business stakeholders to evaluate current workflow processes and while identifying areas for optimization and redesigned opportunities
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- Installed, tested, and implemented new releases, updates, patches and extensions for the learning management system as released by Blackboard
- Created clear, concise, functional documentation for newly implemented features and Blackboard enhancements
- Provided level-III technical support for the Blackboard LMS, including troubleshooting and resolving issues
- Develop and deliver effective reports requested by various campus stakeholders
- Manage LTI integrations/building blocks and assures upgrades for Blackboard Learn SaaS are validated on a regular and timely basis
- Managed the test, staging, and production environments after any upgrades/enhancements while following documented change management processes
- Maintained communication with appropriate audiences regarding status, activities and changes
- Participate on the Blackboard Governance Committee as a technical stakeholder
- Chair the Blackboard Governance Policy Subcommittee
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- Architected the University-wide COVID-19 testing and surveillance SQL relational database data warehouse while maintaining confidentiality under HIPAA and FERPA compliance requirements
- Collaborated with clinical and administrative stakeholders to develop data governance policies surrounding the collection and retention of COVID-19 testing results, symptom reporting and check-in, and immunization data
- Analyze clinical data using statistical analysis, reporting, and BI visualization tools such as SAS, SPSS, and Tableau
- Leveraged predictive analytics and models to prepare monthly COVID-19 test and clinical staffing level forecasts
- Decreased first-line data entry errors by 50% by redesigning data processing guidelines ensuring data quality
- Built and maintains more than 100 customized data queries and solutions including Tableau report elements, dashboards, and data stories for university leadership
- Continually evaluates clinical and business processes suggesting revisions to increase productivity and efficiency
- Introduced a cloud-based telephony service decreasing average call time to answer to under 1 minute and voicemail to text functions to decrease average call return time to under 5 minutes during business hours
- Principal Project Manager while implementing the CoVerified Campus application across 8,000 full-time University students, faculty, and staff members
- Onboarded, trained, and oversees a team of 6 COVID-19 Operation Coordinators, contact tracers, and nurses
- In partnership with the COVID-19 Committee Chair, regularly evaluated each of the university’s clinic operating plans ensuring compliance with clinical safety measures
- Co-authored portions of the FlexPlan 2020 and the Return to Campus 2021 guide while participating on the Campus Operations subcommittee of the Recovery and Planning Task Force
- Designed the COVID-19 testing schedules and protocols in accordance with local city boards of health, the Massachusetts and New Hampshire Departments of Public Health, and federal testing guidelines
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- Aided in managing a local and wide area infrastructure comprised of Cisco switches and routers, Palo Alto Firewalls, Meru wireless LAN equipment, and an integrated Avaya IP/Digital communications network
- Administered VMware Horizon View virtual desktop infrastructure and virtualized server environments
- General administration and management of different information systems, including regular software updates, programming, scripting, and reconfiguration of program modules, and SQL server and database maintenance
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- Managed a staff of 10 student employees and acted as an escalation point for all student and full-time technicians following critical issues to resolution
- Developed the first Help Desk training seminar for new student employees, held annually
- Authored the Student Employee Training Manual and Checklist to ensure student employees met training benchmarks in troubleshooting, first-call resolution practices, and escalation guides
- Redesigned IT operations policies and procedures to streamline workflows while improving the quality of customer service and technical services delivered to end users
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- Performed data entry and database management functions under the supervision of full-time consultants
- Tracked and analyzed core measures in accordance with standards set by the Joint Commission (JCAHO)
- Performed audits of patients' medical records for condition and treatment information to provide data for research, cost control, and care improvement efforts
- Refined portions of the medication reconciliation process which later replicated through the hospital system
Teaching
Course Description →
This class is designed to give students the necessary tools to manipulate and/ or restructure a certain dataset before it can be analyzed using one of the statistical procedures. This course is essential for database management. Students can use SAS to analyze data for their poster presentations, thesis projects, peer-reviewed journal articles, and job internships.Course Description →
This doctoral level course focused on data collection techniques, critical evaluation of data sources and datasets, and data visualization methods using various deidentified and synthetic research data sets. Students used SAS Foundation and SAS Enterprise Guide to learn statistical and data modeling techniques and SAS Visual Analytics Suite to construct visualizations and interactive dashboards.Course Description →
This master's level course provides a hands-on approach to performing statistical data analyses on synthetic datasets to describe population characteristics, identify trends and associations, and how show data analytics are employed to answer real-world healthcare access and cost questions using SPSS. Students used Tableau during the course's data visualization modules building reports and interactive dashboards.Course Description →
This master's level course focuses on reinforcing the use of standard statistical methodologies in collecting, evaluating, and analyzing business and healthcare data. This course teaches students how tools like SPSS are used during the process of supporting managerial and organizational decision making.Course Description →
This Masters level course examined the use, management, and integration of healthcare information systems and data quality standards in today’s healthcare environment. Emphasis was placed on the intersection of clinical information systems and the administrative functions of an Information Services department, IT service delivery, IT governance, data privacy and security, and organizational strategic planning.Course Description →
This undergraduate-level course centers on the fundamental statistical and data analysis methods used in healthcare and health services research. Through this course, students are asked to analyze and interpret data while making informed business decisions based on the outcomes of their analyses. Students also were taught basic and intermediate data visualization techniques and best practices using Tableau’s interactive data visualization software.Pedagogical Development
Publications
Invited Presentations
Service
Professional Certifications and Licensures
Honors and Awards
Press
Outreach and Public Engagement
Technology Skills
Cloud: Microsoft365 Administration, Microsoft Azure, Azure DevOps, Azure Storage Migration
Data Science & Analytics: Tableau/Tableau Prep, SAS Visual Analytics
Statistical Programming: SAS (Foundation and Enterprise Guide), SAS Viya, SAS OnDemand for Academics, SPSS, Stata
Web and Writing: HTML, CSS, JavaScript, SQL, LaTeX, Markdown, Jekyll, Git, GitHub Classroom
Healthcare Information Systems: eClinicalWorks EHR, Compulink Advantage, Optometry, Dentrix Enterprise, axiUm Ascend, Siemens Radiology Image Management System, Candelis Radiology Information Systems, RxGENESYS Pharmacy Management System, Laerdal Professional Simulation Manikin Systems, UnifiedPractice (Acupuncture/Chinese Herbal Medicine), Helioscripts (ePrescribing and Compounding Pharmacy Management)
Research Interests
Healthcare administration, health services research, patient safety and healthcare quality, cost and comparative effectiveness, social determinants of health, health issues and disparities in the LGBTQIA+ community, sexual orientation and gender identity data in EHR systems, creation and use of synthetically generated healthcare data
Contact
Max Saber
914 Lake Road
Tiverton, RI 02878
774.644.1542
max@maxsaber.com
https://maxsaber.com