Professional Summary


Highly accomplished healthcare information systems administrator with experience in designing and deploying system environments, migrating physical to virtual environments, and providing post-implementation system administration both in-person and via remote means. Having worked with colleagues of various backgrounds and experiences, I have gained a strong work ethic, the ability to lead and complete complex tasks, and the capability to manage teams toward completing long-term, multi-faceted projects.

Through the years I have worked with and directly managed multiple health information systems including, Dentrix – Dental Practice Management Suite, JasRx – Pharmacy Management Suite, Siemens Radiology Image Management and PACS System, and SimMan – Education Simulation Manikin. Aside from the health information systems I have experience working with Microsoft Active Directory, VMware vSphere and View Infrastructure, Tandberg video conferencing equipment, and Cisco networking products. Currently I am working toward multiple professional certifications, Cisco Certified Network Associate (CCNA) and Microsoft Certified Solutions Associate: Windows Server 2012 (MCSA) to further my knowledge within the IT sector.

Education

Medical University of South Carolina

College of Health Professions

2017 – Present (expected April 2020)

Doctorate of Healthcare Administration, Information Systems and Leadership Track

Highlighted Coursework: Advanced Information Systems, Quantitative Methods for Research, Management of Change, Comparative Effectiveness, Population Management, National Health Policy, Independent Research.

Independent Research Topic: Is there a need for advanced electronic health record system alerting technologies for certain vulnerable populations?

Doctoral Project: The Use of Beers Criteria Medications and Hospital Admissions to Predict Future Hospital Admissions.

Northeastern University

Bouvé College of Health Sciences and College of Computer and Information Sciences

2012 – 2014

​Masters of Science – Health Informatics

GPA: 3.85/4.0

Highlighted Coursework: Data Management in Health Care, Design for Usability in Health Care, Management Issues in Health Information Technology, Business of Health Care Informatics, Creation and Application of Medical Knowledge, Database Design, Access, Modeling, and Security, and Project Management.

Capstone: “Implementing a Simulated Electronic Medical Record System for Undergraduate and Graduate Interprofessional Education.”

Massachusetts College of Pharmacy and Health Sciences

School of Pharmacy

2008-2012

Bachelors of Science – Pharmaceutical Sciences

Highlighted Coursework: Medical Patient Rights and Professional Liabilities, Pharmaceutical Analysis, Physico-Chemical Properties of Drug Molecules, FDA and Regulatory Affairs, Pharmacology, Pharmaceutical Technology, Pharmacokinetics, and Molecular Biotechnology.

Senior Independent Research: “Employing Financial Data Validation Techniques to Achieve Meaningful Use Standards in a Certified EHR System.”

Teaching

HCM.820 – Informatics and Data Analysis

Course Description: Students develop working knowledge of approaches used to describe and visualize population characteristics and the statistical tests used to identify associations between variables within data sets. This course introduces the use of “big-data” to answer healthcare access and cost questions. Additionally, students will utilize Tableau and other tools to build reports and dashboards displaying information based on archival billing data.

Programs: Masters of Business Administration in Health Care Management, Masters of Clinical Management, Doctor of Science in Physician Assistant Studies (elective)

Teaching Style: Asynchronous Online Format

Average Enrollment: 20 students

Course Duration: 14 weeks

Semesters Run: Spring 2019 – Summer 2019

HCA.780 – Managing Healthcare Information Systems

Course Description: Students will examine the use and management of information systems used in the healthcare environment by focusing upon clinical information systems, healthcare information systems, data quality standards, and information exchange standards. 

Programs: Masters of Health Care Administration, Doctor of Pharmacy (elective)

Teaching Style: Asynchronous Online Format

Average Enrollment: 20 students

Course Duration: 12 weeks

Semesters Run: Summer 2014 – Summer 2018

Syllabus

OPT.741 – Practice and Business Management I (Guest Lecturer)

Course Description: This lecture focused on topics including electronic health record system acquisition and implementation processes, as well as healthcare information security for the independent practice owner. Other topics included ancillary clinical information systems, healthcare data standards, and strategic planning.

Program: Doctor of Optometry

Teaching Style: In-person Lecture

Work Experience

Systems Engineer, MCPHS University

MCPHS University, Boston, MA

January 2016 – Present

While in this position my primary focus is on infrastructure-wide problem resolution, troubleshooting, triaging, and escalating incidents, and executing planned update schedules while maintaining systems performance and availability.

  • Continued to act as the University’s network and telecommunications administrator performing regular maintenance and infrastructure management, making regular and emergency configuration changes, and
  • Acted as one of the primary contact points for the Systems Support Group to receive, troubleshoot, and triage escalated issues
  • Functioned as the primary healthcare information system administrator in supporting the multiple electronic medical record systems in use by the various clinics at the University,
  • Plan and execute regular software and hardware updates to the University’s infrastructure
  • Responsible for creating both internal and external documentation for use by students, faculty, and staff
  • Assist with regular maintenance and testing of the VMware virtual desktop infrastructure
  • Assisting with the deployment of new services for our community
  • Maintain, monitor, and perform regular updates to production and test environments
  • Participated in a 24x7x365 on-call rotation schedule
Systems Support Technician, MCPHS University

MCPHS University, Boston, MA

April 2012 – January 2016

During this time, I acted as a Level 2 technician to support the University’s infrastructure and a liaison between the Systems Support Group, other divisions of the Information Services department, and the University as a whole. After the completion of my Masters in Health Informatics, I took on the role as the primary healthcare information systems administrator responsible for the five independent healthcare information systems in use by the University.

  • Acted as the University’s network administrator managing a local and wide area infrastructure comprised of Cisco switches and routers, Palo Alto Firewalls, and Meru wireless-LAN equipment
  • Managed an integrated Avaya IP/Digital communications network
  • Assisted in administering and supporting the VMware Virtual environment comprised of end-user desktops and virtualized servers
  • Primary system administrator for numerous electronic medical record systems, including eClinicalWorks EHR System, Dentrix Enterprise – Dental Practice Management Software, Siemens Radiology Image Management System, Candelis Radiology Information Systems, Health Business Systems RxGENESYS – Pharmacy Management System, and Laerdal Nursing and Health Professional Simulation Manikins.
  • Lead numerous EMR implementation projects including the eClinicalWorks EHR system,
  • General administration and management of different information systems, including regular software updates, programming, scripting, and reconfiguration of program modules, and back-end SQL server and database maintenance. 
Evening and Weekend Help Desk Supervisor, MCPHS University

MCPHS University, Boston, MA

October 2012 – April 2012

  • Supervised and managed a student staff of 10 student help desk technicians,
  • Acted as an escalation point for full-time level 1 help desk technicians,
  • Trained newly employed full-time help desk and student technicians on department operating procedures and troubleshooting techniques,
  • Coordinated and supervised the execution of projects, work assignments and workloads for student help desk personnel while ensuring adherence to departmental policies and procedures,
  • Developed new policies and procedures to streamline work flows while improving the quality of customer service and technical services provided by help desk staff,
  • Worked independently with vendors and technical support staff when necessary to ensure issues were resolved to the end users’ satisfaction
Desktop & Technical Support Technician, MCPHS University

MCPHS University, Boston, MA

August 2008 – October 2011

  • Worked with other student and full-time help desk staff to receive, process, and triage all incoming technology requests utilizing the Parature ticketing system,
  • Provided both remote and in-person support to students, faculty, and staff,
  • Utilized Symantec Ghost to image and prepare machines for deployment,
  • Worked closely with Systems Engineers to troubleshoot issues with the VMware virtual computing environment 
Performance Evaluation and Improvement Intern, Newport Hospital

Newport Hospital, Newport, RI

June 2007 – August 2008

  • Performed data entry and database management functions under the supervision of full-time consultants,
  • Tracked core measures in accordance with standards set by the Joint Commission on Accreditation of Healthcare Organizations,
  • Analyzed core measure data and developed aggregated reports for use by various hospital departments and committees,
  • Assisted in refining the medication reconciliation processes which were later replicated throughout the Lifespan Hospital Group.

Certifications

Bridgewave Communications Certified System Installer, November 2012

Bridgewave Communications Certified System Administrator, November 2012​

Food and Drug Administration-  Center for Devices and Radiological Health:​    

Bioresearch Monitoring (BIMO) Parts 1a-5b     

Premarket Notification Process 510(k) and 510(g)     

Device Establishment Registration and Listing     

Medical Device Reporting, MAUDE, eMDR     

Investigational Device Exemption Process – IDE     

Unique Device Identification System (UDI)